Return and Exchange Policy

Exhaust Specialist We place great importance on customer satisfaction. If you are not satisfied with the products you purchased, you can return or exchange them under the following conditions.

1. Right of Withdrawal

Consumers, under distance selling contracts, have the right to claim the product from the date they receive it. Within 14 days They have the right to withdraw without giving any reason.

To exercise your right of withdrawal, please provide your order number. kauplas035@gmail.com Simply send an email to [email address] or submit a cancellation request through the website.

2. Situations Where the Right of Withdrawal Does Not Apply

The right of withdrawal does not apply in the following cases:

• If the product is custom-made or cut/assembled specifically for the vehicle model,
• If the product has been assembled, used, or physically modified,
• If the original packaging, label, or accessories are missing,
• For products that cannot be returned due to hygiene or safety reasons (e.g., exhaust internal components, gaskets, etc.).

3. Return Policy

Returned products must meet the following conditions:

• The product must be unused and unassembled.
• All parts, labels, and packaging must be complete.
• The product must be sent along with the invoice.

Once your return request is approved, you can send the product to the address we provide. The shipping cost may be borne by us or the buyer, depending on the condition of the product.

4. Exchange Transactions

Exchanges are possible in cases of incorrect product delivery or manufacturing defects. After you receive the product... Within 3 business days You need to contact us.

5. Refund Process

Once the returned product reaches us, the necessary checks will be carried out. Approved returns... 5-10 business days It will be refunded to you via the method you used for payment.

6. Communication

For any questions or requests regarding returns or exchanges, please contact us.

📍 Address: Aşık Veysel Mah. 5941 Sk. No.1 Apartment 101-102 Karabağlar, İzmir
📞 Telephone: 0532 713 61 19
✉️ Email: kauplas035@gmail.com

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