{"id":11,"date":"2025-11-07T02:05:46","date_gmt":"2025-11-07T02:05:46","guid":{"rendered":"https:\/\/www.egzozcum.com.tr\/?page_id=11"},"modified":"2025-11-07T02:05:51","modified_gmt":"2025-11-07T02:05:51","slug":"iade-politikasi","status":"publish","type":"page","link":"https:\/\/www.egzozcum.com.tr\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a2d8cf4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a2d8cf4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75838ee\" data-id=\"75838ee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68c8fe04 elementor-widget elementor-widget-text-editor\" data-id=\"68c8fe04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"return-policy\" style=\"max-width: 900px; margin: 0 auto; font-family: 'Poppins', sans-serif; line-height: 1.7; color: #222; padding: 30px;\">\n  <h2 style=\"text-align:center; color:#0062bd; font-size: 28px; margin-bottom: 20px;\">Return and Exchange Policy<\/h2>\n  <p><strong>Exhaust Specialist<\/strong> We place great importance on customer satisfaction. If you are not satisfied with the products you purchased, you can return or exchange them under the following conditions.<\/p>\n\n  <hr style=\"margin: 25px 0; border: 0; border-top: 1px solid #ddd;\">\n\n  <h3 style=\"color:#444;\">1. Right of Withdrawal<\/h3>\n  <p>Consumers, under distance selling contracts, have the right to claim the product from the date they receive it. <strong>Within 14 days<\/strong> They have the right to withdraw without giving any reason.<\/p>\n  <p>To exercise your right of withdrawal, please provide your order number. <a href=\"mailto:kauplas035@gmail.com\" style=\"color:#0062bd;\">kauplas035@gmail.com<\/a> Simply send an email to [email address] or submit a cancellation request through the website.<\/p>\n\n  <h3 style=\"color:#444;\">2. Situations Where the Right of Withdrawal Does Not Apply<\/h3>\n  <p>The right of withdrawal does not apply in the following cases:<\/p>\n  <ul style=\"list-style: disc; margin-left: 25px;\">\n    <li>If the product is custom-made or cut\/assembled specifically for the vehicle model,<\/li>\n    <li>If the product has been assembled, used, or physically modified,<\/li>\n    <li>If the original packaging, label, or accessories are missing,<\/li>\n    <li>For products that cannot be returned due to hygiene or safety reasons (e.g., exhaust internal components, gaskets, etc.).<\/li>\n  <\/ul>\n\n  <h3 style=\"color:#444;\">3. Return Policy<\/h3>\n  <p>Returned products must meet the following conditions:<\/p>\n  <ul style=\"list-style: disc; margin-left: 25px;\">\n    <li>The product must be unused and unassembled.<\/li>\n    <li>All parts, labels, and packaging must be complete.<\/li>\n    <li>The product must be sent along with the invoice.<\/li>\n  <\/ul>\n  <p>Once your return request is approved, you can send the product to the address we provide. The shipping cost may be borne by us or the buyer, depending on the condition of the product.<\/p>\n\n  <h3 style=\"color:#444;\">4. Exchange Transactions<\/h3>\n  <p>Exchanges are possible in cases of incorrect product delivery or manufacturing defects. After you receive the product... <strong>Within 3 business days<\/strong> You need to contact us.<\/p>\n\n  <h3 style=\"color:#444;\">5. Refund Process<\/h3>\n  <p>Once the returned product reaches us, the necessary checks will be carried out. Approved returns... <strong>5-10 business days<\/strong> It will be refunded to you via the method you used for payment.<\/p>\n\n  <h3 style=\"color:#444;\">6. Communication<\/h3>\n  <p>For any questions or requests regarding returns or exchanges, please contact us.<\/p>\n  <p style=\"margin-left: 20px;\">\n    \ud83d\udccd <strong>Address:<\/strong> A\u015f\u0131k Veysel Mah. 5941 Sk. No.1 Apartment 101-102 Karaba\u011flar, \u0130zmir<br>\n    \ud83d\udcde <strong>Telephone:<\/strong> 0532 713 61 19<br>\n    \u2709\ufe0f <strong>Email:<\/strong> <a href=\"mailto:kauplas035@gmail.com\" style=\"color:#0062bd;\">kauplas035@gmail.com<\/a>\n  <\/p>\n\n  <hr style=\"margin: 30px 0; border: 0; border-top: 1px solid #ddd;\">\n  <p style=\"font-size:14px; color:#666; text-align:center;\">\u00a9 2025 Egzozcum. All rights reserved.<\/p>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>This is a sample page. Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.egzozcum.com.tr\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.egzozcum.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.egzozcum.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.egzozcum.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.egzozcum.com.tr\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/www.egzozcum.com.tr\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.egzozcum.com.tr\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}